深圳市鑫杰讯科技有限公司

After-sales Service

Refunds

Coptolink will deal with all RMA orders according to the following steps:

1、Refund

Coptolink will inspect the product and refund to customer after receiving the returned goods. Refund is expected to be completed within 5 working days.

: Click "RMA"

: Return the product after approval

: Coptolink inspect returned product

: Money Returned to the original payment account

2、Exchange

If the replacement product is in stock, it is expected to be shipped within 1-3 working days. If the replacement product is out of stock, the sales representative of Coptolink will contact customer to confirm the delivery date of product.

: Click "RMA"

: Return the product after approval

: Coptolink inspect returned product

: Ship out the replacement product

3、Repair (during the warranty period)

Customer could enjoy free maintenance service for most products (except consumables) . Coptolink will repair the returned product and double confirm the performance of product before shipping to ensure our quality.

: Click "RMA"

: Return the product after approval

: Coptolink inspect returned product

: Shipment after repair and inspection

Return instructions

Is there any fees I have to pay if I need return the product?

Within 30 days after the delivery date, we will full refund or partial refund according to the status of the returned products below.

Exchange category	Specific description	Expense description	Remark
Functional failures or product quality issues specified by national laws	The returned goods is tested by Coptolink designated service center or Coptolink after-sales service center, and a test report is issued to confirm that it is a product quality problem.	Full refund	If there are no local testing conditions, please contact sales or customer service person.
Due to Coptolink, the goods break, missing, or product descriptions do not match the website, etc.	Logistics damage refers to the damage, leakage, breakage, and performance failure caused during transportation, which is verified by after-sales person. Missing means that the original parts of the product is missing.	Full refund	During the review period, we may need you provide photo and other information or need courier proof to deal with the return ASAP.
Other reasons	In addition to the above two reasons, such as personal reasons and on the premise that the product is intact and does not affect the second sale.	15% fee of returned products	The back freight is paid by the customer.